If a listing fails, you get your money back. If you used it, you used it.
A single listing is refunded in full if it failed to generate, failed to deliver, or produced a broken result — tell us within 30 days and we will fix it or refund it.
Listings that generated correctly and were used — downloaded, shared, or sent to a buyer list — are not refundable. The work has been delivered at that point, and each one costs us real imagery and rendering.
Cancel any time and you won't be charged again. Access runs to the end of the period you've paid for, and we don't pro-rate part-months. The plan's LIVE lots stay LIVE for 30 days after that, and on the $79 plan so do their builder contacts; after that, buyers who open those lots get the watermarked 3D preview. Renew or buy the plan again, during those 30 days or after, and the same lots go LIVE again (up to 3 on the $49 plan). A plan refunded in full gets no 30 days of LIVE.
Email Dwight@thelandmule.com before asking for a refund — most problems are a bad address or a missing parcel boundary and we can usually fix them same day. We reply by the end of the next business day.
The Land Mule LLC · Florida, USA · Registered document L25000464835
Support: Dwight@thelandmule.com — we reply by the end of the next business day.